16th January 2014

Racing Hearts: Hannah Grosvenor, Newmarket Racecourse

I am Hannah Grosvenor and I am one of the many people who help to put on our race days across our 15 racecourses. I manage a regional team whose aim is to deliver excellent raceday hospitality and conference and event facilities.

Although I grew up in Newmarket, there was no racing history in my family. I was working as a sales consultant for a leisure and fitness club, when my Dad saw a job for a Hospitality Sales Executive at Newmarket Racecourse. Having grown up in the town, I knew of Newmarket's great reputation and history.

The thing about my job is what I do on a raceday and a non-raceday is completely different. A typical day in the office when we are not racing will involve planning and then putting the sales strategy into action, alongside my team. This could be a proactive telephone blitz - one day cold calls, the next warm calls or repeat accounts. Or we might have a 'feet on the street' session at the local business parks.

Racedays can be very hectic. QIPCO 1000 Guineas Day last year saw a number of last minute calls, one of which was for a box. I knew the client had a runner, but I didn't know who Sky Lantern was or certainly did not know how good she was. But when a late booking comes in from an owner it is often a good sign and the day was memorable for the lovely celebrations afterwards.

I think my colleagues at work would say that I was straight talking, confident and driven. When I was younger, I wanted to be a tennis player. Everyone in my family loves tennis, particularly Wimbledon, and between seven and 16 I played ever day. I was pretty good, but when you get to 15, friends become more important and tennis starts to mean less… and when I got my first commission as a sales consultant, that was it!

 

Hannah Grosvenor is the Regional Racing and Conference and Events Manager for the East Region of Jockey Club Racecourses.